Thank you for choosing Immistrive as part of your team. These Terms of Service (?Terms?) govern your use of Immistrive?s platform and services. By accessing or using the platform, you agree to these Terms. If you do not agree, you must discontinue using Immistrive?s services immediately.

1. General Terms

These Terms govern your use of Immistrive?s CRM tools, communication services, and AI-assisted functionalities. By creating an account or using the platform, you agree to:

- Comply with all applicable laws and regulations.

- Provide accurate and complete information during registration.

- Maintain the confidentiality of your login credentials.

Immistrive services are intended for users aged 18 or older. If you allow minors (aged 13?17) to access your account, you accept full responsibility for their use of the platform.

By using our services, you confirm that you have read and agreed to Immistrive?s [Privacy Policy](https://immistrive.com/privacy-policy). You are also responsible for ensuring compliance with applicable privacy laws when handling your customers? data.

2. Communication Services

Immistrive offers communication services such as SMS, email, and AI-assisted voice calls. By using these features, you agree to the following:

- Responsibility: You are solely responsible for ensuring that all communications sent through the platform comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.

- Opt-In Consent: Users must provide explicit consent before receiving SMS, emails, or AI-assisted calls.

- Opt-Out Management: Immistrive provides opt-out mechanisms (e.g., replying ?STOP? for SMS), and you must honor these requests promptly.

Immistrive integrates third-party tools for certain features, and we are not liable for disruptions or issues caused by these external services. Phone numbers and emails assigned to you may be reclaimed if your account is suspended or terminated.

3. CRM Services

Immistrive provides comprehensive CRM services, including:

- Lead management and tracking.

- Automated follow-ups through SMS, email, and AI-agent calls.

- Sales pipeline management to optimize your business operations.

Sample SMS Message: "Hey {{contact.name}}, this is [Name] from Immistrive. Thanks for opting in to receive SMS notifications. Book a free consultation here: https://immistrive.com/appointment-page. Reply STOP to opt-out."

- Cancellation: Users can cancel SMS services anytime by replying ?STOP.? Upon opting out, Immistrive will confirm the status and cease further messages.

- Help Support: For assistance, reply ?HELP? or contact us directly at [email protected] or +1 604-900-7203.

- Delivery Disclaimer: Immistrive and its carrier partners are not liable for delayed or undelivered messages.

4. Payment Terms

By using Immistrive?s services, you agree to the following:

- Fees: You will pay all applicable fees for the services. Fees for SMS, email, or other communication tools are billed separately and may vary.

- Non-Refundable Payments: All fees are non-refundable, including those incurred before cancellation.

- Intellectual Property: Immistrive retains all rights to materials created on the platform, including automation sequences and templates. Unauthorized use or redistribution is strictly prohibited.

5. Taxes and Financial Transactions

You are solely responsible for reporting and paying any taxes arising from transactions conducted through the platform. Immistrive is not liable for tax compliance related to your business activities.

6. Termination of Services

Immistrive reserves the right to suspend or terminate your account at any time for reasons including, but not limited to:

- Violation of these Terms.- Fraudulent, illegal, or abusive activities. Upon termination:

- Your access to the platform will cease immediately.- Immistrive is not liable for any losses or damages resulting from account suspension or termination.

7. Limitation of Liability

Immistrive provides its services on an ?as-is? and ?as-available? basis. To the fullest extent permitted by law:

- Immistrive is not responsible for errors, interruptions, or technical issues inherent to technology.

- Immistrive is not liable for indirect, incidental, or consequential damages arising from your use of the platform.

- You agree to indemnify and hold Immistrive harmless against any claims, damages, or losses resulting from your use of the platform, including CRM services and AI-assisted communications.

8. Governing Law

These Terms are governed by the laws of British Columbia, Canada. Disputes will be resolved in the courts of Surrey, BC.

9. Changes to Terms

Immistrive may revise these Terms at any time without prior notice. Continued use of the platform constitutes your acceptance of the revised Terms.

10. Contact Us

For questions or concerns about these Terms